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| A New Type of TSA Checkpoint | |
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| Tweet Topic Started: Apr 29 2008, 05:26 AM (612 Views) | |
| Mark | Apr 29 2008, 02:50 PM Post #26 |
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HOLY CARP!!!
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I would have way less of a problem with the whole security check thing if it were not the government doing it. |
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___.___ (_]===* o 0 When I see an adult on a bicycle, I do not despair for the future of the human race. H.G. Wells | |
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| ivorythumper | Apr 29 2008, 07:43 PM Post #27 |
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I am so adjective that I verb nouns!
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I think the entodontists here pull in about $1000- $1500/ hour. That might make it bearable. |
| The dogma lives loudly within me. | |
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| George K | Apr 30 2008, 02:53 AM Post #28 |
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Finally
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When they're working. Downtime & office work is not earning time. |
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A guide to GKSR: Click "Now look here, you Baltic gas passer... " - Mik, 6/14/08 Nothing is as effective as homeopathy. I'd rather listen to an hour of Abba than an hour of The Beatles. - Klaus, 4/29/18 | |
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| Mikhailoh | Apr 30 2008, 03:30 AM Post #29 |
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If you want trouble, find yourself a redhead
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No, I don't think so. There is a whole lot of overhead behind that $1K an hour. I would bet that on some of my contracts my net per hour is about the same as theirs. Besides - money cannot make you happy doing something you don't like. That is a lot of hours of your life spent that way. |
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Once in his life, every man is entitled to fall madly in love with a gorgeous redhead - Lucille Ball | |
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| Aqua Letifer | Apr 30 2008, 04:54 AM Post #30 |
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ZOOOOOM!
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Were he still around, he'd def. say that.
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| I cite irreconcilable differences. | |
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| pianojerome | Apr 30 2008, 05:24 AM Post #31 |
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HOLY CARP!!!
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So it's not really so much an issue for you of constitutional rights, privacy, etc, as much as it is simply jurisdiction? Or do you just hate the government, so whatever the government does it bad? |
| Sam | |
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| ivorythumper | Apr 30 2008, 06:33 AM Post #32 |
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I am so adjective that I verb nouns!
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Oh, yeah, after that they're probably barely over minimum wage. :lol: |
| The dogma lives loudly within me. | |
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| ivorythumper | Apr 30 2008, 06:46 AM Post #33 |
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I am so adjective that I verb nouns!
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Sure there is overhead -- office space ($3 psf x 1000 sf X 12 months/ 2080 hours = $15/ hour), 3 lab techs and nurse making $30/hour + bennies = $150/hour, etc. Even given a short work week, I'd bet they are still clearing $700-800/hour on average. Beats working in the salt mines. But if you can make that programming and doing something you like -- more power to you!!!
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| The dogma lives loudly within me. | |
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| big al | May 1 2008, 11:29 AM Post #34 |
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Bull-Carp
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The following rant reminded me of this thread. Big Al Brandt on Leadership -- Customer Service From Hell Brandt on Leadership -- Customer Service From Hell Where 'Sorry' means never having to solve a customer's problem. Thursday, May 01, 2008 By John R. Brandt Things I learned about business last month when a major carrier (we'll just call it Hell Air) lost my luggage: The fact that you spend a lot of money on security, information technology and call centers doesn't mean that you are actually helping customers. My bags -- checked in, bar-coded, X-rayed and inspected -- somehow magically vanished during a two-hour layover. I know they evaporated into thin air because despite Hell's airtight security and crackerjack tracking system, there was no trace of them: On the automated 800 line, after punching in 487 digits: "...No information is available at this time..." Online after typing in 487 digits: "....No information at this time..." At the India-based call center after a 4.87 minute wait, where a representative seemed truly shocked as he said, "I am sorry to tell you this, sir, but it appears that we have no information on your bags at this time!" In a post-9/11 era, shouldn't an airline know where bags are, even if they can't deliver them? Or do they only lose the non-nuclear, non-anthrax-laced luggage? Sorry means never having to actually solve a customer's problem. The customer service reps (CSRs) may not have been able to find my luggage by staring into a computer screen in a cubicle in India (some 8,000 miles from Atlanta, where the bags were presumably stranded), but boy, could they apologize. It was clear that Hell had spent an enormous amount of time and money -- not on baggage recovery, but on training CSRs in how to deal with angry people without clean underwear; I have never in my life received so much useless (but polite!) empathy and understanding for my trouble, my frustration, my inconvenience. Each CSR also assured me that my bags would no doubt be on the next flight from Atlanta. They were so sympathetic and so earnest that I almost felt bad pointing out that neither they nor I had any evidence that the bags would be on the next or any flight, or that they still existed. Almost. Sorry doesn't extend into the supervisory level. After tiring of well-mannered employees who pretended to be concerned, I asked to speak to a supervisor. After a 10-minute wait on hold, I met Hell's manager of customer satisfaction prevention, an American we'll call Beelzabubina. Beelzabubina had: A) clearly missed out on the empathy training, B) lots of experience running a maximum security prison outside the Geneva Convention and C) no time for the likes of me or anyone else with a damn baggage problem. She was efficient, though, telling me in 4.87 seconds flat that there wasn't anything she could do about this mess. The trouble started when I asked if there was something I could do -- like, say, calling the baggage room in Atlanta. "There are no numbers for customers to call in Atlanta." "Do you have a number?" "I have a number. But they don't answer." "Well, let me call." "There are no numbers for customers to call in Atlanta." Some 487 seconds later, Beelzabubina and I parted ways, alas, as somewhat less than friends. I took exception to her nasty tone and mindless repetition of an unhelpful script; she took exception to my subsequent characterization of Hell's inability to give back thousands of dollars' worth of my stuff as theft. But I'll always have... well, nothing, really, except the memory of getting under Beelzabubina's bark-like skin. Even if you solve a customer's original problem, there are still millions of ways to screw up. Two days, a new pair of golf shoes and an underwear trip to Wal-Mart later, my bags magically reappeared and Hell flew them to my destination airport -- where they promptly sat for another 12 hours before being delivered to my hotel, after another dinner out with colleagues. The good news, though, is that since the bags were missing for more than 24 hours, Hell will be happy to reimburse me for my inconvenience as long as I fill out 487 pages' worth of forms -- up to $25 per day! Hell, I don't care what anybody says: You're my No. 1 for 2008 in customer service. I can't wait to give you the hand signal that will confirm it! John R. Brandt, formerly editor-in-chief of IndustryWeek, is CEO of the Manufacturing Performance Institute, a research and consulting firm based in Shaker Heights, Ohio. ©2007 IndustryWeek. All Rights Reserved. |
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Location: Western PA "jesu, der simcha fun der man's farlangen." -bachophile | |
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| Aqua Letifer | May 1 2008, 11:37 AM Post #35 |
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ZOOOOOM!
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Yeas yeas, it's not me, see, it's the system. The system is flawed. So sorry the system screwed you over. I wish I could help and I'm really sorry! It's just business, it's politics, it's the way of the world, it's a tough life and that IT'S NOTHING PERSONAL. Well, **** them. Make it personal. If you want justice, you will have to claw it from them. Make it PERSONAL. Do as much damage as you can. GET YOUR MESSAGE ACROSS. That way, you stand a better chance of being taken seriously next time. - 'nother Quellcrist quote |
| I cite irreconcilable differences. | |
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| Mark | May 1 2008, 11:43 AM Post #36 |
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HOLY CARP!!!
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No, I do not "hate" the government. I hate what it has become especially in the eyes of the people and that is the solution to every problem known to humankind. The airlines should do security. |
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___.___ (_]===* o 0 When I see an adult on a bicycle, I do not despair for the future of the human race. H.G. Wells | |
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| QuirtEvans | May 1 2008, 12:10 PM Post #37 |
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I Owe It All To John D'Oh
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Right. And, if they don't do it properly ... oh, well. Let's just hope you're not on the plane where they forgot to do it. |
| It would be unwise to underestimate what large groups of ill-informed people acting together can achieve. -- John D'Oh, January 14, 2010. | |
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| Axtremus | May 1 2008, 12:45 PM Post #38 |
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HOLY CARP!!!
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Free market will make sure that after so many screw-ups, the remaining consumers will rationally choose other airlines or other modes of transportation altogether. The free market will eventually take care of it.
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10:37 PM Jul 12