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Hey, Luke's Dad
Topic Started: Jul 5 2006, 07:00 AM (155 Views)
justme
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HOLY CARP!!!
what happened with your customer?

Did you post it and I missed it?
"Men sway more towards hussies." G-D3
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Luke's Dad
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Emperor Pengin
Nope, didn't post it yet. The guy called in and agreed with his assistant that it was too large. I sympathized with him and went over basically what I had written here. I explained again about the 20% non-refundable deposit we have for special orders like this, and offered to take back the piano with a full refund. Then I subtly asked about his son and the new house he was buying in Potomac. The short version is that the guy is giving the larger piano to his son, we're shipping it free of charge, and he's purchasing a smaller Disclavier for his other residence.
The problem with having an open mind is that people keep trying to put things in it.
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DivaDeb
HOLY CARP!!!
GOOD SAVE!!!!!!!!!!!
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Luke's Dad
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Emperor Pengin
Problem? No such thing. Only opportunity! :wink:
The problem with having an open mind is that people keep trying to put things in it.
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Aqua Letifer
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ZOOOOOM!
The BEST of saves!! Fine form indeed man, that's great! :clap: :thumb:

(I prolly wouldn't have picked such a diplomatic response, which is prolly why I'm in the field that I'm in. :wink: )
I cite irreconcilable differences.
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justme
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HOLY CARP!!!
:thumb: :thumb: :thumb: :thumb: :thumb: :thumb:
"Men sway more towards hussies." G-D3
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Mikhailoh
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If you want trouble, find yourself a redhead
Well done. Nothing like a win win!
Once in his life, every man is entitled to fall madly in love with a gorgeous redhead - Lucille Ball
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Axtremus
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HOLY CARP!!!
Great! :thumb:

Looks like my original suggestion of "gift the big piano to a charity and buy a smaller one" got the closest. Just need to substitute "charity" with "son." ;) :D
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